/* =====================================================================================
 * Chamados (E3, 27/10/2026): a ferramenta "Chamado" da tela do negócio (.ch-neg, dentro de .crm-ng), a tela "Chamados"
 * (#page-chamados, .chp) e as peças comuns (.ch-*). Reaproveita os componentes da tela do negócio (crm-ng-btn, crm-ng-fchip,
 * crm-ng-pill, crm-ng-inp, crm-ng-sec). Só tokens do portal-2026.css: claro e escuro sem cor fixa (o gerar_dark_css.py
 * não precisa rodar). Os tons que faltam saem de color-mix sobre os próprios tokens, como no crm-negocio.css.
 * ===================================================================================== */

#page-chamados, .ch-neg, .crm-ng-rasc-host, .ch-cli-tela {
  --crm-warn-ink: color-mix(in srgb, var(--amber) 62%, var(--ink));
  --crm-warn-line: color-mix(in srgb, var(--amber) 40%, transparent);
  --crm-good-line: color-mix(in srgb, var(--good) 36%, transparent);
  --crm-err-ink: color-mix(in srgb, var(--red) 84%, var(--ink));
}
#page-chamados { color: var(--ink); font-size: 13px; line-height: 1.45; font-weight: 500; }
#page-chamados *, #page-chamados *::before, #page-chamados *::after { box-sizing: border-box; }
#page-chamados button { font: inherit; color: inherit; cursor: pointer; }
#page-chamados button[disabled] { cursor: not-allowed; opacity: .6; }
#page-chamados :is(h2, h3, h4, p) { margin: 0; }
#page-chamados :focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }

/* ---------- peças comuns ---------- */
.ch-code { font-family: ui-monospace, 'JetBrains Mono', Menlo, Consolas, monospace; font-weight: 800; font-size: 12.5px; color: var(--accent-ink); letter-spacing: .01em; white-space: nowrap; }
.ch-lbl { font-size: 11px; font-weight: 800; letter-spacing: .06em; text-transform: uppercase; color: var(--ink-2); margin: 14px 0 8px; }
.crm-ng-pill.ch-area { background: var(--chip); color: var(--ink-2); }
.crm-ng-pill.ch-e-acc { background: var(--accent-soft); color: var(--accent-ink); }
.crm-ng-pill.ch-e-blue { background: var(--bg-2); color: var(--accent-ink); box-shadow: inset 0 0 0 1px var(--accent-line); }
.crm-ng-pill.ch-e-warn { background: var(--amber-soft); color: var(--crm-warn-ink); }
.crm-ng-pill.ch-e-ok { background: var(--good-soft); color: var(--good); }
.crm-ng-pill.ch-e-neutro { background: var(--chip); color: var(--ink-2); }
.crm-ng-pill.ch-p-urgente { background: var(--red-soft); color: var(--crm-err-ink); }
.crm-ng-pill.ch-p-alta { background: var(--amber-soft); color: var(--crm-warn-ink); }
.crm-ng-pill.ch-p-normal, .crm-ng-pill.ch-p-baixa { background: var(--chip); color: var(--ink-2); }

.ch-row {
  display: block; width: 100%; text-align: left; border: 1px solid var(--line); background: var(--panel); color: var(--ink);
  border-radius: 12px; padding: 10px 12px; margin: 0 0 8px; transition: border-color .15s, box-shadow .15s; min-width: 0;
}
button.ch-row:hover { border-color: var(--accent-line-2, var(--accent)); }
.ch-row.sel { border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); }
.ch-row.venc { border-left: 3px solid var(--red); }
.ch-l1 { display: flex; gap: 6px; align-items: center; flex-wrap: wrap; min-width: 0; }
.ch-tt { display: -webkit-box; -webkit-box-orient: vertical; -webkit-line-clamp: 2; overflow: hidden; font-weight: 800; margin-top: 4px; overflow-wrap: anywhere; }
.ch-l3 { display: flex; gap: 6px; flex-wrap: wrap; align-items: center; margin-top: 5px; font-size: 12px; color: var(--ink-2); min-width: 0; }
.ch-ult { color: var(--ink-2); }
.ch-ult > span { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ch-ult b { color: var(--ink); }
.ch-prazo.ch-venc, .ch-venc { color: var(--crm-err-ink); font-weight: 800; }
.ch-sla { display: inline-block; height: 5px; width: 84px; border-radius: 3px; background: var(--line); overflow: hidden; flex: none; }
.ch-sla i { display: block; height: 100%; background: var(--good); border-radius: 3px; }
.ch-sla.warn i { background: var(--amber); }
.ch-sla.late i { background: var(--red); }
.ch-hint { display: flex; gap: 6px; align-items: flex-start; font-size: 12.5px; color: var(--ink-2); margin-top: 6px; }
.ch-hint .crm-ng-ic { margin-top: 2px; color: var(--accent-ink); flex: none; }
.ch-sug { font-style: normal; text-transform: none; letter-spacing: 0; font-weight: 600; color: var(--ink-3); }
.ch-2col { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; }
.ch-vazio { display: flex; flex-direction: column; align-items: center; text-align: center; gap: 6px; padding: 36px 16px; color: var(--ink-2); }
.ch-vazio .crm-ng-ic { color: var(--accent-ink); }
.ch-vazio b { color: var(--ink); }

/* formulário "Abrir chamado" */
/* o cliente do chamado (28/10/2026): a busca no cadastro e a lista própria (listbox, nunca <select>) */
.ch-cli-lista { list-style: none; margin: 6px 0 0; padding: 4px; border: 1px solid var(--line); border-radius: 12px; background: var(--panel); box-shadow: var(--shadow-sm); display: grid; gap: 2px; max-height: 280px; overflow: auto; }
.ch-cli-op { display: grid; gap: 1px; width: 100%; text-align: left; border: 0; background: transparent; border-radius: 9px; padding: 7px 10px; color: var(--ink); cursor: pointer; font: inherit; }
.ch-cli-op:hover, .ch-cli-op:focus-visible { background: var(--accent-50); outline: none; box-shadow: inset 0 0 0 1px var(--accent-line); }
.ch-cli-op b { font-weight: 800; overflow-wrap: anywhere; }
.ch-cli-op small { color: var(--ink-3); font-size: 11.5px; font-weight: 600; overflow-wrap: anywhere; }
.ch-cli-dica { margin: 6px 0 0; font-size: 12px; }
.ch-cli-esc b, .ch-cli-fixo b { overflow-wrap: anywhere; }
.ch-cli-negs { margin-top: -4px; }
/* tela do cliente: os chamados CH (seção Chamados) */
.ch-cli-tela .ch-cli-cab { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; margin-bottom: 8px; }
.ch-cli-tela .ch-cli-cab .crm-ng-faint { flex: 1; min-width: 200px; font-size: 12.5px; }
.ch-cli-tela .ch-row { margin-bottom: 6px; }
.ch-cli-tela .ch-resumo { font-size: 11.5px; color: var(--ink-3); }
.ch-form { display: grid; gap: 12px; border: 1px solid var(--accent-line); background: var(--accent-50); border-radius: 12px; padding: 12px 14px; margin-bottom: 12px; min-width: 0; }
.ch-form .crm-ng-chips-f { margin-bottom: 0; }
.ch-form .crm-ng-fchip small { color: var(--ink-3); font-weight: 600; }
.ch-parecido { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; border: 1px solid var(--crm-warn-line); background: var(--amber-soft); border-radius: 10px; padding: 8px 10px; font-size: 12.5px; }
.ch-parecido > span { flex: 1; min-width: 180px; }
.ch-parecido .crm-ng-ic { color: var(--crm-warn-ink); }
.ch-anexo-l { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }
.ch-anx-chip { display: inline-flex; align-items: center; gap: 5px; max-width: 100%; }
.ch-anx-x { border: 0; background: transparent; padding: 0; display: inline-flex; color: var(--ink-3); }
.ch-anx-x:hover { color: var(--crm-err-ink); }
.ch-neg-busca { display: flex; align-items: center; gap: 6px; }
.ch-neg-busca .crm-ng-inp { flex: 1; min-width: 0; }
.ch-neg-esc { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.ch-fila-dica { font-size: 12px; flex: 1; min-width: 200px; }

/* anexos e vínculos */
.ch-anexos { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 6px; }
.ch-anexo { display: inline-flex; align-items: center; gap: 6px; max-width: 100%; border: 1px solid var(--line); background: var(--panel); border-radius: 9px; padding: 5px 9px; color: var(--ink); text-decoration: none; font-size: 12px; font-weight: 700; }
.ch-anexo span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; max-width: 220px; }
.ch-anexo small { color: var(--ink-3); font-weight: 600; }
.ch-anexo.img { padding: 4px; flex-direction: column; align-items: flex-start; }
.ch-anexo.img img { display: block; width: 132px; height: 96px; object-fit: cover; border-radius: 6px; background: var(--bg-2); }
.ch-anexo:hover { border-color: var(--accent); }
.ch-vinc { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; margin: 4px 0 6px; }
.ch-vinc .ch-lbl { margin: 0 4px 0 0; }
.ch-vinc-i { display: inline-flex; gap: 5px; align-items: center; border: 1px solid var(--line); background: var(--bg-2); border-radius: 9px; padding: 4px 9px; font-size: 12px; color: var(--ink-2); }
button.ch-vinc-i:hover { border-color: var(--accent); color: var(--accent-ink); }

/* linha do tempo */
.ch-tl { list-style: none; margin: 0 0 12px 6px; padding: 0; border-left: 2px solid var(--line); }
.ch-tl li { position: relative; padding: 0 0 12px 16px; min-width: 0; }
.ch-tl li::before { content: ""; position: absolute; left: -7px; top: 4px; width: 12px; height: 12px; border-radius: 50%; background: var(--panel); border: 2px solid var(--line-2); }
.ch-tl li.pub::before { border-color: var(--accent); background: var(--accent); }
.ch-tl li.int::before { border-color: var(--amber); background: var(--amber-soft); }
.ch-tl .w { font-size: 12px; color: var(--ink-2); }
.ch-tl .w b { color: var(--ink); }
.ch-tl .c { margin-top: 4px; background: var(--bg-2); border: 1px solid var(--line-soft); border-radius: 10px; padding: 7px 10px; font-size: 13px; white-space: pre-wrap; overflow-wrap: anywhere; }
.ch-tl li.int .c { background: var(--amber-soft); border-color: var(--crm-warn-line); }

/* ---------- ferramenta Chamado (tela do negócio) ---------- */
.ch-neg { container-type: inline-size; }
.ch-neg .ch-grid { display: grid; grid-template-columns: minmax(0, 1fr); gap: 12px; align-items: start; }
@container (min-width: 820px) { .ch-neg .ch-grid { grid-template-columns: minmax(0, 1fr) minmax(240px, 300px); gap: 14px; } }
.ch-neg .ch-col { min-width: 0; }
.ch-hist-l { list-style: none; margin: 0; padding: 0; }
.ch-hist-l li { display: flex; gap: 6px; align-items: center; flex-wrap: wrap; padding: 7px 0; border-bottom: 1px solid var(--line-soft); font-size: 12.5px; }
.ch-hist-l li:last-child { border-bottom: 0; }
.ch-hist-t { flex: 1; min-width: 140px; overflow-wrap: anywhere; }
.ch-det-neg { margin-top: 8px; }
.ch-det-t { font-size: 15px; font-weight: 800; margin: 8px 0 2px; overflow-wrap: anywhere; }
.ch-det-acoes { margin-left: auto; display: inline-flex; gap: 6px; flex-wrap: wrap; }
.ch-desc { margin: 8px 0; padding: 8px 10px; background: var(--bg-2); border-radius: 10px; font-size: 13px; white-space: pre-wrap; overflow-wrap: anywhere; }
.ch-coment { border-top: 1px solid var(--line-soft); margin-top: 10px; padding-top: 10px; }

/* menu "…" da mensagem do cliente (tela do negócio) */
.crm-ng-conv-corpo .bub.them { position: relative; }
.crm-ng-msg-mais {
  position: absolute; top: 2px; right: -30px; width: 26px; height: 26px; border-radius: 8px; border: 1px solid var(--line);
  background: var(--panel); color: var(--ink-2); display: inline-flex; align-items: center; justify-content: center; opacity: 0; transition: opacity .12s;
}
.crm-ng-conv-corpo .bub.them:hover .crm-ng-msg-mais, .crm-ng-msg-mais:focus-visible, .crm-ng-msg-mais[aria-expanded="true"] { opacity: 1; }
@media (hover: none) { .crm-ng-msg-mais { opacity: 1; right: -28px; } }

/* rascunho "Mandar ao cliente pelo vendedor" acima do campo da conversa */
.crm-ng-rasc { display: flex; gap: 8px; align-items: flex-start; flex-wrap: wrap; padding: 8px 12px; border-top: 1px solid var(--crm-warn-line); background: var(--amber-soft); font-size: 12.5px; color: var(--ink); }
.crm-ng-rasc > .crm-ng-ic { margin-top: 2px; color: var(--crm-warn-ink); flex: none; }
.crm-ng-rasc > span:not(.crm-ng-rasc-b) { flex: 1; min-width: 200px; }
.crm-ng-rasc.pedido { box-shadow: inset 3px 0 0 var(--amber); }
.crm-ng-rasc-tx { display: block; color: var(--ink-2); margin-top: 3px; white-space: pre-wrap; overflow-wrap: anywhere; }
.crm-ng-rasc-b { display: inline-flex; gap: 6px; flex-wrap: wrap; }

/* ---------- tela Chamados (fila da área) ---------- */
.chp { display: grid; grid-template-columns: minmax(330px, 420px) minmax(0, 1fr); gap: 14px; align-items: start; min-width: 0; }
.chp-l, .chp-r { padding: 0; margin: 0; min-width: 0; }
.chp-l { position: sticky; top: 8px; }
.chp-r { padding: 14px 16px; }
.chp-bar { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; padding: 10px 12px; border-bottom: 1px solid var(--line); }
.chp-dd { min-width: 0; max-width: 100%; }
.chp-bar-r { display: flex; gap: 6px; align-items: center; margin-left: auto; }
.chp-seg { display: inline-flex; flex-wrap: wrap; background: var(--chip); border: 1px solid var(--line); border-radius: 10px; padding: 2px; gap: 2px; max-width: 100%; }
.chp-seg button { border: 0; background: transparent; border-radius: 8px; padding: 5px 9px; font-size: 12px; font-weight: 700; color: var(--ink-2); white-space: nowrap; display: inline-flex; gap: 5px; align-items: center; }
.chp-seg button[aria-selected="true"] { background: var(--panel); color: var(--ink); box-shadow: var(--shadow-sm); }
.chp-seg .n { font-size: 11px; font-weight: 800; color: var(--ink-3); }
.chp-seg button[aria-selected="true"] .n { color: var(--accent-ink); }
.chp-lista { padding: 10px; max-height: calc(100dvh - 230px); overflow: auto; }
.chp-mais { width: 100%; }
.chp-voltar { display: none; margin-bottom: 8px; }
.chp-tit { margin-top: 0; }
.ch-det-h { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.ch-det-h .ch-code { font-size: 16px; }
.ch-det .ch-det-t { font-size: 17px; margin: 8px 0 10px; }
.ch-passos { display: flex; flex-wrap: wrap; list-style: none; padding: 0; margin: 0 0 12px; }
.ch-passos li { font-size: 12px; font-weight: 700; color: var(--ink-3); padding: 5px 10px; border: 1px solid var(--line); background: var(--panel); margin-right: -1px; white-space: nowrap; }
.ch-passos li:first-child { border-radius: 8px 0 0 8px; }
.ch-passos li:last-child { border-radius: 0 8px 8px 0; }
.ch-passos li.done { color: var(--accent-ink); background: var(--accent-50); }
.ch-passos li.cur { color: var(--on-accent); background: var(--brand-strong); border-color: var(--brand-strong); }
.ch-kv { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 10px 12px; margin-bottom: 10px; }
.ch-kv > div { min-width: 0; font-size: 11.5px; color: var(--ink-3); }
.ch-kv > div > span { display: block; }
.ch-kv b { display: block; color: var(--ink); font-size: 13px; font-weight: 700; overflow-wrap: anywhere; }
.ch-link { border: 0; background: transparent; padding: 0; color: var(--accent-ink); font-weight: 800; text-align: left; text-decoration: underline; text-underline-offset: 2px; }
.ch-resp { border: 1px solid var(--line); border-radius: 12px; padding: 10px; display: grid; gap: 8px; margin-top: 10px; background: var(--panel); }
.ch-resp .crm-ng-row-b { margin-top: 0; }
.ch-rodape { font-size: 12px; }
.ch-acoes { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px; }
.ch-painel { display: grid; gap: 10px; border: 1px solid var(--accent-line); background: var(--accent-50); border-radius: 12px; padding: 10px 12px; margin-top: 8px; }
.ch-painel .crm-ng-chips-f { margin-bottom: 0; }
.ch-admin { display: grid; gap: 10px; }
.ch-membros, .ch-tipos { list-style: none; margin: 0 0 8px; padding: 0; display: grid; gap: 6px; }
.ch-membros li { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.ch-membros li b { flex: 1; min-width: 140px; }
.ch-membros .crm-ng-chips-f, .ch-tipos .crm-ng-chips-f { margin: 0; }
.ch-tipos li { display: grid; grid-template-columns: minmax(140px, 1fr) auto; gap: 8px; align-items: center; }

/* nav: selo do item Chamados */
.nav-item[data-page="chamados"][hidden] { display: none !important; }
#navCntChamados { margin-left: auto; font-size: 10px; font-weight: 800; background: var(--brand-strong); color: var(--on-accent); padding: 1px 7px; border-radius: 10px; }
#navCntChamados[hidden] { display: none; }

/* celular e tablet estreito: a lista ocupa a tela; o chamado abre como tela própria com "Voltar" */
@media (max-width: 900px) {
  .chp { grid-template-columns: minmax(0, 1fr); }
  .chp-l { position: static; }
  .chp .chp-r { display: none; }
  .chp.det-on .chp-l { display: none; }
  .chp.det-on .chp-r { display: block; padding: 12px; }
  .chp-voltar { display: inline-flex; }
  .chp-lista { max-height: none; overflow: visible; }
  .ch-kv { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .chp-bar-r { margin-left: 0; }
  .ch-2col { grid-template-columns: minmax(0, 1fr); }
  .ch-tipos li { grid-template-columns: minmax(0, 1fr); }
}
@media (max-width: 1280px) and (min-width: 901px) { .ch-kv { grid-template-columns: repeat(2, minmax(0, 1fr)); } }
.notif-category-dot[data-cat=chamados] { background: var(--brand-strong); }